When it comes to returning a broken/faulty product within its warranty period we would ask that you email our customer care team with:

• A description of the issue you are having with the product.
• The receipt from purchase (in-store) or order number if you bought from our website (this will be in your email inbox from our sales email – sales@uccellodesigns.com)

*If you are returning a broken/faulty kettle* The batch code/batch number – you will find on the base of the Uccello Kettle vessel

• If possible, an image of the of the broken/faulty product.

We will then create and pay for a postage label through the Royal Mail and email it to you. All you need to do is print the label, stick it onto the box and post it back to us. Our customer care team will then send out the replacement part or a completely new product (depending on the problem) that same day.