Am I eligible for VAT exemption?

To be eligible for VAT exemption, the government says that you must fit the following criteria:

• You or the person you purchase the product for has a physical or mental impairment which has a long-term and substantial adverse effect on your/their ability to carry out everyday activities; with a condition which the medical profession treats as a chronic condition, such as arthritis; or
• A person with a terminal illness; or
• Charities

How do I declare eligibility for VAT exemption?

In order to waive the VAT on our daily living products, the government requires a simple declaration to be made as to the nature of your/the one you purchase for disability when you order the product.

Please note: This does not include any person who is temporarily disabled or incapacitated, for example, a broken limb.

How do I declare VAT exemption on your website?

On our website, we operate under the assumption that you or the person you are purchasing one of our products for has a disability or impairment. This means that you are opt-in for VAT exemption until you reach the checkout and all prices on our website are excluding VAT.

Once you reach the checkout, you will be asked if you are eligible for VAT exemption. If you meet the criteria above, then you can click on the ”Disability VAT Exemption” option and you can purchase any of our products without having to pay the VAT.

For example, the Uccello Kettle is £59.95 including VAT, but without VAT it is only £49.96.

Before you can move onto the payment stage of purchasing on our website, you will need to fill out our short VAT exemption form. Here we ask for:

• The name of the person to which VAT exemption applies
• The full address of the person
• Reason for VAT exemption
• The name of the person purchasing on our website
• The date of purchase

All of this information is collected over our secure connection and we keep it safe and completely confidential.

If you do not meet the above criteria, you must click ”No” and you will see that the VAT has been added to your purchase. You can continue with the purchase then in the usual way.

Of course, if you have any issues or queries, please feel free to contact our Customer Care Team. They are always happy to help.