When it comes to any of our products, we offer a 7-day’ Change of Mind‘ policy, where if for whatever reason, you feel the Uccello Grip Mat does not fit your needs and you wish to return your Grip Mat, we first will need to establish that it hasn’t been damaged so we can process the return.

This is done by contacting Cathriona at our Customer Care Team and she will be happy to guide you through the process of our free returns process.

• You will supply us with the address, day and a time that suits you for the collection of the Uccello Grip Mat.
• We will then connect with our courier and supply the pickup details provided by you.
• The Grip Mat is picked up and brought back to us.
• All charges are paid for by Uccello, you have no part to play other than nominating the day and time and ensuring that the Grip Mat is available for collection.
• Once we receive the Uccello Grip Mat and can confirm it is unused and not damaged, we will be able to issue you your refund.

This return process can take between 3-5- working days depending on where it is coming from but the actual refund is an immediate process from our side but may take a few days to clear depending on your bank.