In the unlikely event that your Uccello Grip Mat is damaged or faulty, you can return it by contacting our Customer Care Team. Once the issue is determined, we will let you know if you should discard your mat or post it back to us for investigation.

Should you be asked to post it back, we will create and pay for a postage label and email it to you. All you need to do is print the label, stick it onto the box and post it back to us.

Our customer care team will then send out the replacement part or a new Uccello Grip Mat (depending on the problem) that same day.