Once the guidelines are followed, the Uccello Grip Mat is practically indestructible. This is why we offer every customer a 2 -year warranty guarantee with the grip mat.

In the unlikely event that your grip mat is broken or faulty, please contact our Customer Care Team and they will resolve this issue immediately.

When you contact our customer care team, we would ask that you:

1. Provide a description of the issue.
2. The receipt from purchase (in store) or the order number if you purchased from our website (this will be in the ”Order Confirmation” email you received directly after your purchased on our website).

Our customer care team will always aim to respond to you within 24 hours of receiving your email.