In the unlikely event that you have not received your Uccello Grip Mat within 10 working days, please contact our Customer Care Team with your order number and they will resolve this issue for you.

Your order number is unique to you, and you would have received this in your ”Order Confirmation” email directly after your purchase on our website.

To find your ”Order Confirmation” email you can search for ”Uccello Grip May” in your email inbox and the ”Order Confirmation” email should appear. If for some reason, you do not know or cannot find your order number, you can contact our customer care team and they will be happy to assist you.

Our team aims to have responded to your email within 24 hours or receiving it and should it take longer to resolve, they will let you know.