You can purchase any of our daily living products direct from our website by clicking here and hovering over the ''shop'' button of the website menu. All product pricing includes VAT and comes with free delivery. There are no further charges. We have step by step guide here if you would like a...

We currently do not offer an ''order over the phone'' service. We do work hard to provide an easily accessible, safe, and secure experience when purchasing on our website. Remember, you can never purchase by accident by clicking buttons. Feel safe to browse until you are content and have found wh...

Once your cancelation is successful, we will issue your refund immediately. You will see the refunded amount in your account in approximately 5-10 working days, depending on your bank.

If you believe that you will not be at home when your order will be delivered, you can leave a note for our couriers to leave your parcel with a neighbour or in a safe area of your home/garden e.g., porch.

If you would like to change the delivery address for your order, please contact our sales team directly. You can do this by responding to the ''Order Confirmation'' email you received directly after you purchased on our website, or you can email us directly at sales@uccellodesigns.com. *Please no...

To make changes to your order or to cancel it, you can reply to the ''Order Confirmation'' email that you would have received after you purchased on our website.  Please make sure to reference your order number and let us know what you would like to change or amend. Alternatively, you can email o...

We do understand that things can go wrong sometimes. To help you resolve this, here are a few reasons why your order may not have been successful: Incorrect debit/credit card details: If you have made any wrong entries or have submitted the wrong information, then your purchase will not go thro...

You will know your order has been successful once you have reached our ''thank you'' page. Our thank you page looks like this:   We will also send you a confirmation email with your very own unique order number and your confirmation email will look very similar to this:   ...

When applying your discount code, the first opportunity you will have will be in the cart. Once in the cart, you will see a text box directly under the image of the product/s you are purchasing. Applying your discount code in the cart: Type your discount code into the allocated text box Onc...

To purchase any of our mobility aids on our website, please feel free to follow the step by step guide below: Getting to the shop page From our home page you can hover over the 'shop' tab in our menu.  You will see a dropdown menu appear with a list of our products. Click on the product you...