In the unlikely event that you have not received your order within 10 working days, please contact our Customer Care Team with your order number and they will resolve this issue for you. Your order number is unique to you, and you would have received this in your ''Order Confirmation'' email dire...

Every product or spare part purchased from our website comes with free delivery. We are all about making lives easier and do not want you to worry about hidden fees. Should you ever need to return your Uccello order or its parts to us, we cover the delivery costs too. If there is a need to ret...

If you would like your order to be left with a neighbour here are some options: You can input your neighbor’s address as the shipping address. Alternatively, you can leave a note in the note section when purchasing on our website and we will forward this note to our couriers.     ...

We use DPD to deliver to the United Kingdom. Once dispatched, orders generally take between 3-4 working days to be delivered.

To ensure same-day dispatch, order before 12 pm Monday-Friday. Once dispatched, orders generally take between 3-4 working days to be delivered throughout the UK. However, the delivery may take longer during holiday seasons. If you have any issues or questions, please feel free to contact our Cust...

Our couriers cannot deliver to a PO Box as they are too small to hold packages and will be sent back to us. Therefore, please only use a residential/street address when you order from our website.

Why we need your postcode: Postcodes are used to help sort mail as they are unique to the area of your residence. To ensure the fastest delivery possible please include your postcode with your order. If you do not know your postcode you can find it here. Why we need your phone number: We need you...

Discount codes on our website are not case-sensitive. This means when you enter your discount code, you don’t need to worry about upper case or lower-case letters. For example, if you were to type your discount code like this ''UccelloDesigns'', ''UCCELLODESIGNS'' or like this ''uccellodesigns'' ...