Do you charge for delivery?

Every product or spare part purchased from our website comes with free delivery. We are all about making lives easier and do not want you to worry about hidden fees. Should you ever need to return your Uccello order or its parts to us, we cover the delivery costs too. If there is a need to ret...

What payment methods do you accept?

We accept all credit and debit cards through Revolut. Revolut is a safe and secure financial super app that is trusted by 15 million people across the globe and over 500,000 businesses, including ourselves. We use Revolut so you can feel safe while purchasing from our website. There is also an...

Is there a charge for using certain cards for payment?

There are no additional charges when you pay via Revolut. Any charges incurred will be billed to us here at Uccello Designs so that you are only paying what is needed for your order, regardless of what you order.  

What is Revolut?

Revolut is a financial technology company that we use to manage all payments on our website. It is trusted by 15 million customers and near 500,000 businesses around the world. We use it so you can feel safe while making purchases online. Revolut takes safety and security very seriously. They are...

Are my payment and card details safe and secure?

Yes, Revolut is a financial technology company that offers all its customers a prepaid debit card for chip, contactless, online payments, and ATM withdrawals. It has a mobile app that can be used to project and set spending limits for added security. Revolut takes safety and security very seri...

Why do you use Revolut and not PayPal?

PayPal and Revolut are 2 of the most popular payment gateways online and after a lot of research, we chose Revolut. We do not use PayPal because it requires you to have a PayPal account and not everyone has one, the setup can take time and you can’t use it straight away. Our company is all abo...

When do you take payment?

Once you have added your product of choice to your shopping cart and entered your billing and delivery information, you will be prompted to enter your debit/credit card details. After you have entered the debit/credit card details, please press the ''Place Order'' button and that is when the paym...

How does Clearpay work?

We are delighted to partner with Clearpay. This allows you to pay for your purchase in 4 installments, due every 2 weeks. There will be no interest charged for this service once you pay back your installments on time. In order to pay using Clearpay please review the points below: On our chec...

Am I eligible for VAT exemption?

Am I eligible for VAT exemption? To be eligible for VAT exemption, the government says that you must fit the following criteria: You or the person you purchase the product for has a physical or mental impairment which has a long-term and substantial adverse effect on your/their ability to carr...

How do I declare for VAT exemption?

In order to waive the VAT on our daily living products, the government requires a simple declaration to be made as to the nature of your/the one you purchase for disability when you order the product.   Please note: This does not include any person who is temporarily disabled or incapacitated, fo...

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