We currently do not offer an ''order over the phone'' service to purchase the Uccello Grip Mat. We do work hard to provide an easily accessible, safe, and secure experience when purchasing on our website. Remember, you can never purchase by accident by clicking buttons. Feel safe to browse until ...

You will know your Grip Mat order has been successful once you have reached our 'thank you' page. Our thank you pages looks like this. We will also send you a confirmation email with your very own unique order number and your confirmation email will look very similar to this: Please do...

We do understand that things can go wrong sometimes. To help you resolve this, here are a few reasons why your order for your Uccello Grip Mat may not have been successful: Incorrect debit/credit card details: If you have made any wrong entries or have submitted the wrong information, then your...

To make changes to your Grip Mat order or to cancel it, you can reply to the 'Order Confirmation' email that you would have received after your purchase with your order number and tell us what you would like to change or amend. Alternatively, you can email our sales team direct at sales@uccellode...

If you would like to change the delivery address for your Grip Mat order, please contact our sales team directly. You can do this by responding to the 'Order Confirmation' email you received directly after you purchased on our website, or you can email them directly at sales@uccellodesigns.com. P...

If you would like your Uccello Grip Mat to be left with a neighbour here are some options: You can input your neighbor’s address as the shipping address. Alternatively, you can leave a note in the note section when purchasing on our website and we will forward this note to our couriers. ...

For assistance in purchasing our Uccello Grip Mat, please feel free to follow the step by step guide below: Getting to the shop page From our home page you can hover over the 'shop' tab in our menu. You will see a dropdown menu appear with a list of our products. Click on the 'Uccello Grip ...

When applying your discount code for your Uccello Grip Mat, the first opportunity you will have will be in your cart. Once in the cart, you will see a text box directly under the image of the grip mat.. Applying your discount code in the cart: Type your discount code into the allocated text bo...

When you are purchasing the Uccello Grip Mat on our website, you will see that we ask for your postcode and phone number within the checkout process. Why we need your postcode: Postcodes are used to help sort mail as they are unique to the area of your residence. To ensure the fastest delivery pos...

Our couriers cannot deliver your Uccello Grip Mat to a PO Box as they are too small to hold packages and will be sent back to us. Therefore, please only use a residential/street address when you order from our website. If you have any further issues or queries around this, please do feel free to ...