Once the guidelines are followed, the Uccello Grip Mat is practically indestructible. This is why we offer every customer a 2 -year warranty guarantee with the grip mat. In the unlikely event that your grip mat is broken or faulty, please contact our Customer Care Team and they will resolve this ...

When it comes to any of our products, we offer a 7-day' Change of Mind' policy, where if for whatever reason, you feel the Uccello Grip Mat does not fit your needs and you wish to return your Grip Mat, we first will need to establish that it hasn't been damaged so we can process the return. This ...

In the unlikely event that your Uccello Grip Mat is damaged or faulty, you can return it by contacting our Customer Care Team. Once the issue is determined, we will let you know if you should discard your mat or post it back to us for investigation. Should you be asked to post it back, we will cr...

When it comes to returning a damaged/faulty Uccello Grip Mat within the warranty period we would ask that you email our customer care team with: A description of the issue you are having The receipt from purchase (in-store) or order number if you bought from our website (this will be in your...

Once your cancelation is successful, we will issue your refund immediately. You will see the refunded amount in your account in approximately 5-10 working days. *Please note that it is important that you contact our sales team via email (sales@uccellodesigns.com) as soon as possible. Once your Uc...