Here at Uccello Designs, we are proud to say that we have the lowest defect rate for our Uccello Kettle than any other kettle type on the market. This is why we offer every customer a 2-year warranty guarantee with their Uccello Kettle. In the unlikely event that your kettle is broken or fault...

Once the cancelation of your Uccello Kettle is successful, we will issue your refund immediately. You will see the refunded amount in your account in approximately 5-10 working days, depending on your bank.

We offer a 7-day' Change of Mind' policy, where if for whatever reason, you feel the Uccello Kettle does not fit your needs and you wish to return your kettle, we first will need to establish that it isn’t damaged so we can process the return.   This is done by contacting Cathriona in our Customer C...

In the unlikely event that your Uccello Kettle is broken/faulty, you can return it by contacting our Customer Care Team. Once the issue is determined we will let you know if you should discard your kettle or post it back to us for investigation. Should you be asked to post it back, we will create...

When it comes to returning a broken/faulty Uccello Kettle within the warranty period (2-year warranty guarantee), we would ask that you email our Customer Care Team with: A description of the issue you are having. The receipt from purchase (in store) or the order number if you bought from ou...